GENERAL TERMS AND CONDITIONS OF SALE
- Seller information
This e-commerce website is operated by:
AZIENDA AGRICOLA ROMAGNOLI RENATO & C. Societa semplice agricola
Via S. Maria del Fiore n. 47
60030 Morro d’Alba (AN) – Italy
Tel. 0731 63332
VAT No. 00490560422
E-mail: info@cantinaromagnoli.it
PEC: azagr.romagnoli@pec.coldiretti.it
REA: AN – 147465
These General Terms and Conditions govern the offer and sale of products through the Seller’s e-commerce website.
- Scope of application
These General Terms and Conditions of Sale apply to all purchase orders placed through the website.
“Consumer” means any natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. Specific conditions may apply to purchases made by parties other than consumers, where expressly indicated.
- Products
The website offers wine, any sparkling wines, gift packs and other wine-sector products for sale, according to what is published from time to time in the relevant product sheets.
Each product is described on the relevant information pages. Images are for illustrative purposes and may not perfectly represent the characteristics of the product, including, by way of example, labels, capsules, packaging, cases or vintages, without prejudice to the fact that the essential characteristics of the goods shall be those indicated in the product sheet.
- Sale of alcoholic beverages and age verification
The purchase of alcoholic products on the website is permitted exclusively to persons who are at least eighteen years old.
By placing an order through the website, the user declares, under their own responsibility, that they are at least 18 years old and have the legal capacity to enter into binding contracts.
The Seller reserves the right to adopt age verification measures, including by requesting confirmation during the purchase process or at the time of delivery. In case of doubts regarding the age of the purchaser or recipient, the Seller may refuse or cancel the order.
- Prices
All prices shown on the website are expressed in Euro (EUR).
Unless otherwise indicated, prices are inclusive of VAT. Any shipping costs, ancillary charges or additional expenses will be indicated before the order is completed.
The Seller reserves the right to change product prices at any time; it is understood that the price charged to the user shall be the price published on the website at the time the order is submitted.
- How the contract is concluded
To make a purchase, the user selects the desired products, adds them to the cart and proceeds to checkout, entering the required data and choosing the payment and shipping methods from those available.
Before final submission of the order, the customer views a summary containing the essential information relating to the order, including the total price, any ancillary costs, and billing and delivery details, and may correct any input errors.
Submission of the order constitutes a binding purchase proposal for the customer. The contract is deemed concluded when the Seller sends the customer an order confirmation to the e-mail address provided, or begins processing the order. The Seller reserves the right not to accept incomplete or incorrect orders, or orders placed when products are unavailable.
- Product availability
The availability of products shown on the website is not binding and may vary, including as a result of simultaneous purchases by multiple users.
If, after the order has been submitted, the product is found to be totally or partially unavailable, the customer will be promptly informed. In this case, the customer may choose, where available, between:
- a refund of the amount relating to the unavailable product;
- replacement with another product of equal value, where agreed;
- partial fulfillment of the order, where technically possible.
The refund will be made using the same payment method used for the purchase, unless otherwise agreed.
- Payment methods
Payment for products purchased on the website may be made using the methods made available from time to time at checkout.
Card payments are processed through Stripe. The customer may also pay by bank transfer, according to the instructions provided during the purchase process or in the order confirmation.
The Seller reserves the right to limit or modify the payment methods that may be used in relation to the purchased product, the order value, the destination country or other technical and commercial factors.
In case of non-payment, irregular payment or impossibility of charging the amount due, the Seller may decide not to process the order.
- Invoicing
If the customer wishes to receive an invoice, they must provide the necessary details during the purchase process, according to the methods indicated on the website.
The customer is responsible for the accuracy of the billing details entered. Once the tax document has been issued, changes may not be possible, except in the cases permitted by applicable law.
- Shipping and delivery
The methods, costs, timing, served areas and any other information relating to shipping and delivery of the products are governed by the specific page of the website dedicated to shipping, available at the following link: [insert shipping page link].
By submitting the order, the customer declares that they have also read the shipping and delivery conditions applicable to their purchase.
- Transfer of risk
In contracts concluded with consumers, the risk of loss of or damage to the products transfers to the customer only when the customer, or a third party designated by the customer other than the carrier, physically takes possession of the goods.
- Right of withdrawal
Pursuant to the applicable legislation, the consumer has the right to withdraw from the purchase contract, without giving any reason, within 14 days from the day on which the consumer, or a third party other than the carrier and designated by the consumer, acquires physical possession of the goods.
To exercise the right of withdrawal, the customer must inform the Seller of their decision by means of an explicit statement sent to the Seller’s contact details, for example by e-mail to info@cantinaromagnoli.it or by registered letter to:
AZIENDA AGRICOLA ROMAGNOLI RENATO & C. ssa
Via S. Maria del Fiore n. 47
60030 Morro d’Alba (AN) – Italy
For this purpose, the customer may use the following standard form:
Withdrawal form
Recipient: AZIENDA AGRICOLA ROMAGNOLI RENATO & C. Snc, Via S. Maria del Fiore n. 47, 60030 Morro d’Alba (AN), Italy, e-mail: info@cantinaromagnoli.it
We hereby give notice of withdrawal from our contract of sale of the following goods:
– Ordered on / received on:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is submitted in paper form):
– Date:
(*) Delete as appropriate.
- Effects of withdrawal and refund
In case of validly exercised withdrawal, the Seller shall reimburse the customer for all payments received, including any standard delivery costs, without undue delay and in any event within 14 days from the day on which the Seller is informed of the consumer’s decision to withdraw from the contract.
The refund may be withheld until the goods have been received, or until the customer has provided proof of having returned the goods, whichever occurs first.
The refund will be made using the same payment method used by the customer for the initial transaction, unless otherwise agreed.
- Return of products
The customer who exercises the right of withdrawal must return the goods to the Seller without undue delay and in any event within 14 days from the date on which they communicated their withdrawal.
The direct costs of returning the goods shall be borne by the customer, unless otherwise indicated on the website.
Products must be returned intact, unused, complete with any original packaging, wrapping, accessories, documentation and anything else originally delivered. The customer is responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.
For wine-sector products, returns will be accepted exclusively for bottles and packages that are intact, unopened, unaltered and properly stored after delivery. Opened bottles may not be returned or refunded under any circumstances, except in the case of a non-compliant product within the mandatory limits of the law.
- Exclusions and exceptions to the right of withdrawal
The right of withdrawal is excluded in the cases provided for by law and, in particular, does not apply in case of:
- supply of goods made to measure or clearly personalized;
- supply of sealed goods which are not suitable for return for hygiene reasons or reasons connected with health protection and which have been opened after delivery;
- further exclusion cases provided for by the applicable legislation.
- Damaged, incorrect or defective products
The customer must carefully check, at the time of delivery, the integrity of the parcel and of the outer packaging.
If the parcel shows obvious damage, breakages, crushing, wet marks, openings, tampering or any visible anomalies that may suggest damage to the contents, the customer must refuse delivery or accept it with a specific reservation of inspection, having the courier note this on the delivery document.
The customer must also promptly report the incident to the Seller by sending a communication to the e-mail address info@cantinaromagnoli.it, attaching, where possible, photographs of the parcel and the goods.
In case of receipt of incorrect, defective or damaged products, the Seller, after verifying the report, shall proceed, depending on the case, with replacement of the product, a full or partial refund, or another solution agreed with the customer, without prejudice to the mandatory rights provided for by law.
- Legal guarantee of conformity
All products sold to consumers are covered by the legal guarantee of conformity provided for by the applicable legislation.
In the presence of a lack of conformity existing at the time of delivery of the goods, the consumer is entitled to the remedies provided for by law.
The legal guarantee does not cover damage or defects resulting from accidental events, improper use, poor storage of the product, alterations to the goods or natural characteristics not attributable to lack of conformity, within the limits permitted by law.
- Limitation of liability
The Seller shall not be liable for indirect or consequential damages that were not foreseeable at the time the contract was concluded, except in cases of willful misconduct or gross negligence and without prejudice to the consumer’s mandatory rights.
Any liability of the Seller for delays or non-performance due to force majeure, natural events, strikes, interruptions of transport services, sudden unavailability of products, internet network malfunctions or other events outside the Seller’s reasonable control is excluded.
- Intellectual property
All content on the website, including, by way of example, texts, images, photographs, trademarks, logos, descriptions, graphics and layout, is owned by the Seller or by the respective rights holders and is protected by the applicable legislation.
Any reproduction, distribution, communication to the public, modification or unauthorized use of the website content is prohibited.
- Processing of personal data
The customer’s personal data will be processed in compliance with the applicable legislation on personal data protection, as indicated in the website Privacy Policy, which is to be considered incorporated herein by reference.
For detailed information on the purposes, methods and legal bases of processing, as well as on the rights of the data subject, the customer is invited to consult the Privacy Policy and any Cookie Policy published on the website.
- Communications
For any information, assistance request, complaint or communication relating to orders and these Terms and Conditions, the customer may contact the Seller at the following contact details:
AZIENDA AGRICOLA ROMAGNOLI RENATO & C. ssa
Via S. Maria del Fiore n. 47
60030 Morro d’Alba (AN) – Italy
Tel. 0731 63332
E-mail: info@cantinaromagnoli.it
PEC: azagr.romagnoli@pec.coldiretti.it
The Seller undertakes to respond to requests within a reasonable time.
- Applicable law and competent court
These General Terms and Conditions of Sale are governed by Italian law.
For any dispute relating to the interpretation, validity or execution of these General Terms and Conditions of Sale, where the customer qualifies as a consumer, the court of the consumer’s place of residence or domicile shall have jurisdiction, if located within the territory of the State.
For any dispute brought by parties who do not qualify as consumers, the Court of Ancona shall have exclusive jurisdiction.
- Changes to the General Terms and Conditions
The Seller reserves the right to modify or update these General Terms and Conditions of Sale, in whole or in part, at any time. The new conditions shall be effective from the date of publication on the website and shall apply to orders placed after that date.
- Final clauses
The possible invalidity or ineffectiveness of one or more provisions of these General Terms and Conditions shall not affect the validity of the remaining clauses, which shall remain fully valid and effective
